Does your furniture come with a warranty?

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enbe chairmaking guarantees that our products are free from defects in workmanship and materials for three years from the date of delivery. For more details please review our Terms of Sale.

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Do you accept returns?

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We accept the return of objects that are in as-new condition, within 28 days of delivery to your home.  Customers must pay for return shipping, as well as a 15% restocking fee.  If an item is returned broken or damaged the cost of repair (if a repair is possible) will be deducted from the refund.  If a returned product is irreparable no refund will be given.   To initiate a return, contact us at hello@enbechairs.com.  For more details please review the Returns section of our Terms of Sale.

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What do I do if my order is damaged when it arrives?

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Every piece of furniture we make undergoes rigorous quality control checks before being prepared for shipping.  Our packaging has been designed to protect furniture on the journey from our studio to your home.  In the unfortunate event that a piece of furniture has been damaged in shipping we will replace it at no additional cost to you.  We ask that you do the following to assist us with the return process: 

 

• contact us immediately at hello@enbechairs.com to inform us of the damage.

• retain all packaging.

• take photos of the packaging from a variety of angles and send them to us.

• take photos of the damaged product and send them to us.

• do all of the above within two days of receipt of the damaged shipment.

 

Once a return has been initiated, we will arrange to have the damaged item picked up and returned to us in its original packaging, and we will send a replacement as soon as possible. 

 

Please review the Returns section of our Terms of Sale for more details, or get in touch at hello@enbechairs.com if you have any questions about the returns process.